Customer Experience Leaders
Markets and Investing
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
Location:
Australia
Description:
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
Language:
English
A radically different approach to the aged-care sector
Duration:00:55:34
How Australia's leading pharmacy chain manages CX
Duration:00:31:29
What you can learn about CX from the aged care sector
Duration:00:33:36
The secrets behind Flybuys' 25 years of success
Duration:00:52:34
How Bunnings maintains a 90% staff retention rate
Duration:00:35:14
Turning your customers into your greatest marketing asset
Duration:00:46:37
Why Lush radically empowered their front-line teams
Duration:01:06:29
BONUS: We're back for 2020 with some special announcements
Duration:00:03:47
How to spend $129M on customer experience transformation
Duration:00:40:58
Why HubSpot killed the sales funnel
Duration:00:50:44
Your 101 guide to STORYTELLING in business
Duration:00:49:49
How to improve your NPS 126 points in 9 months! | Local Land Services, Executive Director of Strategy and Engagement, Carolyn Raine
Duration:00:36:08
Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch
Duration:00:47:46
CX FAILURES!!! 💥 Why failing is the best thing that can happen. | Logitech, Head of Ultimate Ears Custom Earphones, Jonah Staw
Duration:00:38:58
How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley
Duration:00:45:27
Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
Duration:00:43:27
How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco
Duration:00:31:00
Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel
Duration:00:44:23
Celebrity chef Neil Perry on creating memorable hospitality experiences 🍴 | Rockpool Dining Group, Culinary & Brands Director, Neil Perry
Duration:00:37:04
How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell
Duration:00:44:24