The Only One Business Show
Business & Economics Podcasts
The Only One Business Show features James Nathan one of the UK's leading business development, sales and service excellence experts. Each show focuses on and highlights outstanding practices and experiences as James chats with leading business professionals sharing tips and insights on how to create amazing customer experiences, and build bigger, better and more profitable businesses as a result. What can you do in your business today, and in the years to come, to truly delight your clients? What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world? Satisfaction makes you one of the many…..Truly delighting people makes you the only one.
Location:
United Kingdom
Description:
The Only One Business Show features James Nathan one of the UK's leading business development, sales and service excellence experts. Each show focuses on and highlights outstanding practices and experiences as James chats with leading business professionals sharing tips and insights on how to create amazing customer experiences, and build bigger, better and more profitable businesses as a result. What can you do in your business today, and in the years to come, to truly delight your clients? What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world? Satisfaction makes you one of the many…..Truly delighting people makes you the only one.
Twitter:
@jamesnathan
Language:
English
Contact:
+ 447736831151
Website:
https://www.jamensathan.com/
Email:
james@jamesnathan.com
Episodes
S4e21 The Great Digital Transformation Edition with Howard Tiersky
12/1/2022
James chats with Howard Tiersky CEO of FROM The Digital Transformation Agency. Howard has recently published a Wall Street Journal bestselling book, "Winning Digital Customers: The Antidote to Irrelevance" which outlines key strategies and tactics to transform a company around its customer experience and win customers in today’s digital age. Contact Howard: Web: https://www.from.digital/ Speaking: https://howardtiersky.com/ Book: https://winningdigitalcustomers.com/freechapter Twitter:...
Duration:00:39:22
S4E20 The Getting the Best From Your Written Communication Edition with Leslie O’Flahavan
11/24/2022
James chats with Leslie O’Flahavan a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie leads customised writing courses for Fortune 500 companies, government agencies, and non-profit organisations. Leslie helps the most stubborn, inexperienced, or word-phobic employees at your organisation improve their writing skills, so they can do their jobs better. As a result of her work, Leslie’s clients improve their customer satisfaction...
Duration:00:31:48
S4e19 The Building Community Edition with Devin Bramhall
11/17/2022
James chats with Devin Bramhall, a brand marketer with over 10 years leading teams to grow brand awareness, affinity, and activating communities around technology companies. Former CEO at Animalz, a remote content marketing agency producing the best content on the web for B2B Saas companies. Founder of the Master Slam, a poetry slam-style debate about startups and tech. She is also aTEDx organizer and speaker trainer, instructor on "How to Use Storytelling to Get What You Want," a workshop...
Duration:00:32:47
S4e18 The Data Is The New Water Edition with Ratul Shah
11/10/2022
James chats with Ratul Shah, Head of Product Marketing at SAP Custom Data Solutions. Ratul has over 15 years of experiences in building and launching customer experience solutions for companies to service their customers, and has infused the voice-of-the-customer into the product roadmap and marketing plans, and is highly experienced in building marketing strategies and executing the go-to-market plans. As the Head of Product Marketing for SAP Customer Data Solutions, he continues to expand...
Duration:00:31:11
S4e17 Ben Motteram - 28:10:2022, 10.57
11/3/2022
James chats with Ben Motteram, an internationally recognised thought leader, corporate advisor and keynote speaker who's named one of the world's most influential voices in the field of customer experience. Through his consultancy CXpert he works with leaders at some of Australia's most recognisable brands, with the goal of building organisations, employees and customers love is the driving force behind the training core CX management fundamentals, which was launched launched earlier this...
Duration:00:30:39
S4e16 The Punk Experience Leadership Edition with Adrian Swinscoe
10/27/2022
James chats with Adrian Swinscoe, described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk. He has been growing and helping develop customer-focused large and small businesses for over 25 years now. His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, the UK...
Duration:00:35:37
S4e15 The Managing Trust Edition with Peter Lavers
10/20/2022
James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject. They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business. Contact Peter: Web: customerattuned.com Twitter: @peterlavers LinkedIn: linkedin.com/in/peter-lavers-611b79
Duration:00:34:03
S4e14 The Getting The Basics Right With Fairy Dust Edition With Ian Golding
10/13/2022
James chats with Ian Golding, certified customer experience professional and a customer experience specialist, certified Lean Six Sigma Master Black Belt who spent over 20 years in the business environment and in business improvement, working hard to ensure that businesses he works for are as customer focused as possible He's worked with some amazing companies before becoming an independent consultant including the Royal Bank of Scotland, GE Commercial Finance, GE Reinsurance and Brakes...
Duration:00:40:20
S4e13 The Asking for Salad When They Want A Burger Edition with Colin Shaw
10/6/2022
James chats with Colin Shaw, an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 Business Influencers', where he has 291,000 followers. Colin's Customer Experience consulting company, Beyond Philosophy, has been recognized by the Financial Times as 'one of the leading management consultancies for the last four years. Shaw is the co-host of the highly successful Intuitive Customer podcast. They discuss what it means to improve customer...
Duration:00:35:29
S4e12 The Changing The Way You Do Business Edition with Nate Brown
9/29/2022
James chats with Nate Brown, a perpetual student of the world’s greatest experiences and the people who create them. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise...
Duration:00:34:18
S4e11 The Everything Matters Edition with Lee Cockerell
9/22/2022
James chats with Lee Cockerell, retired Executive Vice President of Operations for the Walt Disney World® Resort. Growing up in Oklahoma, Lee attended Oklahoma State University for two years before joining in the United States Army. His career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disney in 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division...
Duration:00:34:06
S4e10 The Plaid Suits and Know Your Customer Better Than Your Competitors Edition with Jay Baer
9/15/2022
James chats with Jay Baer one of the world's most inspirational customer experience and marketing experts and advisors. Jay helps businesses clone their customers. A seventh generation entrepreneur, he's written six best selling books and founded five multi million dollar companies. He is one of the world's top 30 global gurus in customer service and online marketing and is a Hall of Fame keynote speaker. He has helped many of the world's iconic brands, people like United Nations, Oracle,...
Duration:00:31:10
S4e9 The People Before Profits Edition Annette Franz
9/8/2022
James chats with Annette Franz who has over 30 years in the customer experience profession and is founder and CEO of CX Journey Inc. Annette is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. She is a Certified Customer Experience...
Duration:00:30:44
S4e8 The Getting Online Customer Service Right Edition with Mat Patterson
9/1/2022
James chats with Mat Patterson who began his career as a web designer, in the days when every web page had a grey background. He worked as an in house designer for companies including the Australian Stock Exchange and Booking.com, and did freelance web design for companies in Australia and the UK. Anticipating the rise of self-service web design tools, Mat switched careers to become the first customer service team member for Campaign Monitor, an email service provider started in Sydney,...
Duration:00:39:09
S4e7 The Learning from Nordstrom Edition with Robert Spector
8/25/2022
James chats with Robert Spector is an international keynote speaker, thought leader, and author of the business classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company. Robert has contributed articles to many publications, including The New York Times, The Wall Street Journal, Sports Illustrated, Women’s Wear Daily, Details, and National Lampoon. He has been a guest expert on national and local television, radio and podcasts, and is quoted in publications...
Duration:00:36:22
S4e6 The Customer Emotional Connection Edition with John Patterson
8/18/2022
James chats with John Patterson, founder and President of Progressive Insights a member of the Chip Bell Group. He has over 30 years of executive leadership experience in the hospitality, business services, real estate and financial services industries. He is the co-author of three books with Chip Bell including the award winning international best seller Wired and Dangerous; How Customers Have Changed and What to do About It. His articles have appeared in Customer Relationship Management,...
Duration:00:30:14
S4e5 The Ridiculously Easy to Do Business With Edition with David Avrin
8/11/2022
James chats with David Avrin one of the most in-demand Customer Experience speakers and consultants in the world today. David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on...
Duration:00:34:35
S4e4 The Selling Peace of Mind Edition with Derek Rodgers
8/4/2022
James chats with Derek Rodgers, Managing Partner of solicitors firm Gardner Leader LLP since 2011. In that time it has grown from 70 people in two offices in West Berkshire to 180 people across six offices from Swindon to London. A corporate and employment lawyer by background, Derek now focuses solely on managing the business, which has an employee net promoter score of +70. He is also a director of LawNet, a national network of quality independent law firms, of which Gardner Leader is a...
Duration:00:27:31
S4e3 The Owning The Experience Edition with Joseph Michelli
7/28/2022
James chats with Joseph Michelli, s a certified customer experience professional and the author of 10 business books about companies like the Ritz Carlton Hotel Company, Mercedes Benz, Starbucks, Zappos, and Airbnb. In addition to being a Wall Street Journal and New York Times bestselling author, he helps leaders and frontline team members improve the experiences they provide to colleagues and customers. He's also an internationally sought after keynote speaker on leadership and human...
Duration:00:32:39
S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister
7/21/2022
James chats with Jeff Toister who's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he guides organisations that want to build and grow a customer-focused culture. Jeff is the best selling author of four books, including The Service Culture Handbook. Over one million people have taken one of his LinkedIn Learning training courses and he is a keynote speaker ranked as one of the top customer...
Duration:00:35:29