Speaking of Service

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.

Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers.

Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.

Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered. Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn. Take a look at our supporting service topics: http://ptc.co/4yCj50POqae

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service. Take a look at our supporting service topics: http://ptc.co/b1Xm50POnIr

Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability efforts. In this episode Aly Pinder; Research Vice President, WW Aftermarket Services Strategies, IDC, speaks with Chris Wolff on his thoughts around sustainability, how it supports the field service world and drives value to the customer.

Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maintenance algorithm or a real-time monitoring service.

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution According to McKinsey & Company after the analysis of 30 industries, the average EBIT margin for industrialaftermarket services was 25% compared to 10% for new equipment sold. Here at PTC, we are committed to service and driving value to the customers service strategy. Today, Howard Heppelmann, Divisional Vice President of PTC ́s IoT Business, shares his perspectives on the service market and PTC ́s commitment to the aftermarket business.

Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing? The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can grow over time. Those that have not started, on the other hand, likely face competitive threats from more mature organizations. We speak with Jim Brown President of Tech-Clarity who has researched the service market to hear his perspectives on field service transformation and current developments. Improve effectiveness of the field service organization as well as improving field service profitability with digital transformation and IoT for field service.

Read The Service Council Perspective on Remote Service Becoming the Standard With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the current stage of field service and what are the predictions for the future of field service and what should field service organizations look out for. The best field service management supports the overall improved effectiveness of the field service organization.

Service Your Products Better with a Connected Strategy Original equipment manufacturers like Karl Storz are looking to systems that provide their customers with the most current connected medical devices software updates that increase uptime, medical device regulatory compliance, and connected medical devices cybersecurity. But those systems must also provide a fast time to value for the ORs that use them. Listen to how Karl Storz address these points and how they keep equipment safe and current in a constant effort for improving patient and health system outcomes.

Discover more on how IoT for Service drives better business results Condition based maintenance plus (CBM+) is a US Department of Defense initiative to improve the readiness of a diverse set of military assets—from air frames to ships. The Naval Sea Systems Command (NAVSEA) has said that when CBM+ is executed properly, it ensures: the right maintenance is performed at the right time, for the right cost, with improved operational availability. There are a lot of learnings the industrial sector can apply that the military and defense have already demonstrated. Improve operational efficiency, operational process improvement, and improve operational costs with a condition based maintenance system .

Discover more on how IoT for Service drives better business results It is no longer a question as to whether companies should connect their products. The question is now how fast they can get to desired value. Today we are going to talk about how to think about implementation and how to get the faster time to value and reducing total cost of ownership. It is no longer why? or whether? or if? It´s how to start and speed to value? In a connected service strategy, the best smart connected products will ensure improved efficiency, faster time to value and lower cost of ownership.

Take a look at our supporting service topics. Working with an integration partner is not a cost adder. The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range. That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion. Reducing total cost of ownership and time to value by getting the right advice from the right team.

Find out more about Sani-Matic and Cloud Security Sani-Matic provides equipment that’s critical to manufacturers in the food & beverage, and bio-pharm industries. It assures that systems are ready from batch-to-batch or are cleared for new product runs—without cross contamination or sanitation issues that impact throughput, cost and final product quality. Learn how the connected data streams from the SanitrendTM System drives customer value and aftermarket revenue for the company and therefore providing true digital transformation in their manufacturing industry.

Read Lora´s Blog: Service Your Products Better with a Connected Strategy You made the business case for a smart connected products strategy, to transform field service or to support a new, digital business initiative. Delivering the necessary performance requires a short “time to value”, particularly in an environment of rising interest rates. That means that industrial IOT technology implementations must be as simple and quick and that the ongoing “total cost of ownership” is as low as possible—both necessary to ensure hitting the required program ROI. Learn how aftermarket business teams create smart connected product strategies and are achieving those goals today, all the while, growing margins and making the best use of resources.

Review the Service Council Report: Remote Service Becoming the Standard Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing. This episode featuring John Carroll, CEO and Founder of the Service Council and Chis Wolff, VP of Strategic Partnerships, will cover new data documenting current trends in dispatch cost and technology implementation, along with timely analysis of customer and company expectations for remote service management.

Are You Ready to Capture Value from Predictive Service Today? Take the Quiz and Find Out! The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers, but a responsibility that everyone must share in. Chris Joynt, AI & Analytics Translator joins us again to give his perspective.